CONFIGURATION AGREEMENT
Effective: 1-31-2024
1. Service Description:
Alter provides installation and configuration services for Ubuntu-based systems, including the installation of specified software and customization as per client requirements. Clients have the option to either have their system picked up by Alter or to drop off their system at Alter's designated location.
2. Backup and Data Responsibility:
The client is solely responsible for backing up any data on their system before the appointment. Alter is not liable for data loss, corruption, or damage during installation or configuration.
3. System Compatibility Assessment:
Alter will assess system compatibility with Linux. Compatibility is not guaranteed for all systems, and service may be declined due to compatibility issues, with reasons provided (e.g., minimum RAM requirements).
4. Payment and Travel Fees:
Full payment, including service charges, is required in advance. If the client chooses the option to have their system picked up by Alter, a 60¢ per mile travel fee for the round trip will be applied based on the distance determined during the pre-appointment assessment and confirmation. If the client chooses the option to drop off their system at Alter's designated location, no additional travel fee will be charged. Full refunds are issued for cancellations with at least 48 hours’ notice. Refunds for late cancellations are at Alter’s discretion.
5. Trade-in Policy:
Clients may trade in their system for a pre-determined Alter system. This is final upon acceptance, with no returns. Trade-ins must include all original assessed components, and Alter reserves the right to refuse trade-ins not meeting conditions.
6. Appointment Planning:
Clients must complete a pre-appointment questionnaire. Appointments not confirmed and paid for via email 48 hours in advance will be automatically canceled.
7. Privacy Policy and User Agreement:
Clients must read and agree to the privacy policy and user agreement. These can be found at altercomputers.com/legal.
8. Payment and Travel Fees:
Full payment, including service charges and a 60¢ per mile travel fee, is required in advance. Full refunds are issued for cancellations with at least 48 hours’ notice. Refunds for late cancellations are at Alter’s discretion.
9. Support Availability:
Ongoing support is not offered. Clients can refer to altercomputers.com/faq for common queries and support guidelines.
10. Liability Limitations:
Alter is not liable for indirect, incidental, or consequential damages.
11. Cancellation and Refund Policy:
Cancellations must be made 48 hours in advance. Travel fees are non-refundable for late cancellations.
12. User Responsibilities:
The client understands that installation may void existing warranties and accepts responsibility for any consequences. Alter’s terms and conditions are acknowledged and agreed upon.
13. Final Acceptance:
By signing, the client confirms acceptance of the system and assumes all operational responsibilities.
14. Contact Information:
For queries or support, contact Alter at viisteorra@gmail.com.
15. Agreement Amendments and Jurisdiction:
This agreement may be amended from time to time. Clients will be notified of any amendments that materially affect their rights or obligations via email. The latest version of this agreement will always be accessible on our website.
Dispute Resolution Process:
1. Mediation:
In the event of a dispute, both Alter and the client agree to first attempt to resolve the issue through mediation. A neutral third-party mediator will be selected by mutual agreement. Each party will bear their own costs in mediation, and the mediation process will be confidential.
2. Arbitration:
If mediation does not successfully resolve the dispute, the matter will be submitted to binding arbitration. The arbitration will be conducted in accordance with the rules of a recognized arbitration association, as agreed upon by both parties. The decision of the arbitrator will be final and binding on both parties.
3. Litigation:
Only if mediation and arbitration do not resolve the dispute, may either party seek legal recourse through the courts. Any litigation will be subject to the jurisdiction of Boise, Idaho, or applicable federal law.
4. Costs and Fees:
The costs of mediation and arbitration will be shared equally between Alter and the client, unless the mediator or arbitrator decides otherwise based on the circumstances of the dispute.
Governing Law:
This agreement and any disputes arising from it will be governed by and construed in accordance with the laws of the State of Idaho and applicable federal law.
Software License Agreements Acknowledgment:
I, the undersigned user, hereby confirm that I have read and agree to the license agreements and terms of use for all the software installed on my system by Alter, including but not limited to Ubuntu, Audacity, LMMS, Kdenlive, Blender, Tuxpaint, Krita, Inkscape, GIMP, CUPS, GNOME Tweaks, GNOME Shell Extensions, FUSE, ChatGPT, Google Chrome, Google Services, YouTube, LibreOffice, Blur My Shell (GNOME Extension), libfuse2, and GNOME Themes. I understand that compliance with these license agreements is my responsibility, and I accept any legal obligations associated with the use of this software.